From the outset, we knew we wanted help from a Designer who would listen to and understand our requirements and not just pursue their own idea of what works. We found Hugo and Cranberryhome from excellent reviews and projects on houzz and our original contact to Hugo was managed very professionally and quickly, giving us great confidence.

The process of design, from initial scoping visit to presentation, was explained thoroughly and Hugo guided us through all available options with genuine care, concern and interest in what we wanted to achieve. When the first design was shared with us, it was obvious Hugo and team had fully interpreted our needs and taken time to fully consider how they could add their experience and ideas to further enhance the overall design. We were thrilled, it was almost 99.9% as we had imagined the room to be (Living Room/Lounge).

From this point forward, design to ordering to project management to the day of works and installation, everything went extremely smoothly and the team were in touch throughout and remained highly responsive to any ideas or changes we had. For example, we wanted to add a foot stool to the plan in the center of the room…no problem at all and in the end, it was so well accommodated into the design that its now a wonderful feature item.

We also utilised the full project management of build and install from Cranberryhome and this was the right choice. Hugo’s team of contractors and the design team were all exceptionally professional and down to earth and nothing was too much trouble. They handled the build phase with a lot of concern for the home and you could tell they were as passionate as we were to see it come together really well.

Special mention to Aura who completed out design and was involved throughout. She was truly excellent and brought together everything we needed from the room in a beautifully well presented package for us to enjoy.

A few months on and the room is 100% what we hoped it would be. We use it far more than we had even hoped and we still feel that touch of luxury and relaxation when we go into the room, the same as we did on day one.

From our experience, we would highly recommend Cranberryhome and will certainly be using them again. Thanks to all of the team.